Despite the recent financial recession that hit the world economy recently, there appears to be no significant reduction in the operations of institutions that primarily operate and offer outsourcing services.  Outsourcing has become a significant part of the operations of numerous international institutions and corporations, primarily to address their need for an expanded back end operation and staffing, as well as for after sales customer service and technical support services.  Companies specializing in outsourced services are mostly also located offshore, in countries normally depicted as having more affordable manpower rates.  These outsourcing companies specifically cater to back end company operations, such as accounting, research, encoding, and other clerical needs, although the most popular outsourced service is that of telemarketing and support services, tending to the needs of customers for after-sales concerns.  Most of these services are highly technical in nature, since they have to deal with how a consumer can use or even service the consumer products they purchased.  Being of a technical nature, it is quite expected that the people handling the customer support services be versed in primary and initial troubleshooting techniques, and for after-sales concerns, have a working knowledge of the product.  This is particularly important since more and more consumers are becoming aware of the need to know as much as possible about the products and services they avail of and know the particulars that comes with it, such as possible side effects, expected service life, how to service electronics in case it becomes non-functional, and other concerns that they may have regarding the purchased product or service.  This being the case, it is understandably important that the people in the back end and customer support service know the necessary knowledge and skills required for the product or service.  This is where the need for proper training arises, and where elearning is most effective.

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