coaching
Coaching Effectiveness Study: Leadership Development Training
EQ Coaching Report February 2007 – IHHP – Institute for Health and Human Potential
Summary:
IHHP, http://www.ihhp.com/, has conducted an assessment to determine the effectiveness of an extensive training, coaching and eLearning program, http://ihhp.com/playing_big.htm, that we have delivered to one of our clients, a major financial institution. We specifically focused on the impact of the follow up coaching. We surveyed participants who attended two-day Emotional Intelligence, http://www.ihhp.com/what_is_eq.htm, training prior to the start of the coaching and eLearning programs. The same survey was then provided after a three to four month period during which the coaching and eLearning follow-up programs were completed. The following results were found:
- Before participating in the coaching program, 69% of the respondents reported that they understood the concepts of EQ well and very well. That number increased to 99% after the coaching.
- When faced with challenging situations, 29% of the respondents reported that they used the EQ tools often or very often before the coaching program. After the coaching program, 79% said they use the tools often and very often when faced with challenging situations.
- Prior to the coaching program, 32% of respondents indicated that the EQ training had a significant impact on their lives. After the coaching, 74% reported EQ was having a significant positive effect on their lives—both personally and professionally.
- 98% of the participants agreed that the coaching program met their expectations. In terms of personal development, 94% strongly agreed that the coaching sessions had helped them to improve. 90% agreed that the coaching had helped them improve their leadership skills.
- Finally, 98% of the participants agreed and strongly agreed that the coach had facilitated their knowledge and skills of the EQ competencies.
When it came to the three greatest benefits of the program, there were many responses. Mostly, the participants found that the coaching and eLearning deepened their learning from the 2day training and having a coach to work with gave them the support they needed to make the changes they wanted to make. They reported greater insight into their behaviours and improved relationships with difficult people. The respondents particularly liked how having a coach meant they could personalize what they were working on. In addition, having a sounding board was greatly appreciated.
It is clear that the 2day EQ for Personal Leadership training, combined with the coaching sessions and eLearning, allowed the participants the time, personal attention and accountability they needed in order to make real and lasting changes in their performance in both their professional and personal lives.
The Program:
IHHP has provided the following Emotional Intelligence program to over 440 leaders at a major financial institution:
- Complete the EI360 feedback survey
- Attend the Two-day Emotional Intelligence for Personal Leadership program
- Participate in one-on-one coaching consisting of six 50minute telephone sessions over a three to four month period following the training
- Integrate the Playing Big eLearning program with the coaching process
- Attend the one-day Advanced Emotional Intelligence program after six months
- Provide the Courageous Conversation audio CD.
Creating lasting behavior change can only be done by providing people with the opportunity to learn over time, to be guided in how to apply new skills on the job, and by having the individual held accountable to the personal changes they commit to.
There was an extremely high engagement in the coaching program: 89% of the attendees in the 2day training program participated in the full six-session EQ coaching program. For the 11% that did not, over 60% of those indicated the reason they did not work with an EQ coach was that they already have a personal coach and they would be working with them to improve their EQ skills.
Participant Feedback:
Participants in the coaching program were asked what 3 things they found most beneficial about coaching. Below is a summary of the results.
- Deepening of the 2day training:
- “My coach helped to reinforce and sustain the classroom concepts into my work and personal life.”
- “I was impressed and appreciated having the coaching program after the course. We attend many courses, but often forget the content even though we may have good intentions. This was a great opportunity to practice the EQ strategies taught in the course with regular reinforcement and feedback. It is also a key course for life in general and for being successful in business.”
- My Coach:
- “I…commend my coach on his coaching style and knowledge of the EQ material. I always knew that our sessions would be hardworking and productive. Following a dynamic course with the coaching support I received has made EQ a life altering concept.”
- “My coach was very supportive and insightful. Her coaching helped me improve at work, but also helped me to approach a personal challenge in a way that allowed all parties to feel respected and valued.”
- Stronger Team at Work:
- “My direct reports have all taken the course and I think it has greatly strengthened my team in terms of a consistent approach to problem solving, people management and client relationship management.”
- Personal Growth and Self-Improvement:
- “Although it’s only a few months since I started EQ, the impact to me has been substantial, and it’s obviously felt by my family and friends. …I will keep practicing what I learned from…IHHP. It’s going to be lifetime learning, and will change my interpersonal skills in a big way.”
- “…made me look at situations in a different light. I am now less likely to overreact to situations and am more in tune with accepting issues that I have no control over.”
- Playing Big e-Learning
- “Walking through some of the modules with the coach provided a tutorial specific to the issues the coach had been discussing with me.”
- “It forced me to review the CD, which then generated improved understanding of the concepts. Walking through some of the modules with the coach provided a tutorial specific to the issues the coach had been discussing with me.”
- Other
- “It was tailored to my needs – specific to me.”
- “I was very pleased with the fact that the EI program offers the coaching component, unlike other courses that just give you knowledge, but leave it up to you to follow through and apply it. The Coaching mechanism makes you consciously think about yourself/your behavior and actions over a longer period of time and how you can utilize the EI skills daily.”
- “This was definitely time well spent and I feel that my leadership skills will improve as a result.”
Feedback about IHHP’s coaches:
The following comments were provided by the survey respondents about the IHHP coach they worked with:
- ALISA GARBER: “She offered amazing support and I have made real life altering changes in my approach to relationships at work and home.”
- DEBORAH MONROE: “Deborah was highly skilled and experienced – she understood the day-today challenges.”
- DIAN PATTERSON: “Dian was exceptional and provided insight to me at a time that I really needed it. She is extremely competent in her coaching skills, as well as the subject of EQ. This made the coaching and learning very enjoyable and beneficial. Thank you very much.”
- JOHN DOAN: “There are no words I can use to describe my appreciation. For sure, the name John Doan will be mentioned whenever I share my EQ knowledge with my children, my friends and my colleagues. From the bottom of my heart…thank you.”
- PETER TAYLOR: “I thought Peter was a great coach. He was able to bring out a lot of thoughts, realizations and ideas from within me that I would not have necessarily seen or looked for on my own. I thought he had a great approach where he would make me work through things rather than him instructing or guiding me to a preset answer. “
- SHARON LEWIS: “I enjoyed working with Sharon; she was professional, compassionate and personable. She made getting through some difficult discussions less so because of her openness and asked the right questions that initiated thought process and kept me curious.”
Related posts
The Wide Array of Advantages Presented by Elearning to a Company
By building a learning module that is specifically tailored to train personnel about the particulars of a product or service, trainers are able to equip the back end workforce with the necessary knowledge and skills needed to allow them to provide ample and reliable customer support and telemarketing services to clients. What the trainer needs, however, is the proper vehicle with which to deliver this training to the back end workforce, and the best vehicle for this has been proven to be elearning solutions. These can be used for a wide range of training purposes – from training new members of the workforce on the needed basics for the project,. These can help in product and service orientation for the current employees and even in upgrading the existing skills sets of the technical support group. Such trainings will allow them to cover a wider area of technical issues. This is usually is the case if the business engages in a trade that involves basic and even cutting edge consumer electronics and services since regardless of the level of technology these items are made of, the products will definitely need servicing at one time or another. In most cases, the consumer themselves may need to do the servicing, with coaching coming from the technical support group.
Related posts
BigGyan Cloud eLearning for Coaching Institutes
Get Started Today
- Build WebPresence
- Integrated approach of teaching – Online course management-
- Superior Instruction
- 24X7 support to students
- Tracking Student Performance
- Parent Portal
- BigGyan Services
- Environment Friendly
Building WebPresence
Internet has emerged an important platform for marketing. It is inevitable that coaching institutes need to build their online presence as more and more parents and students are going to internet to obtain information related to career. However, the rules of creating web presence are different from the ones that work in normal world. Internet is all about starting early and targeting right. The early you start more websites will link to your website making your website more relevant, which makes the website appear higher in search results of search engines like Google. What good is a website which does not have considerable number of visitors? Further, it is extremely important to build online presence professionally. A badly designed website may do more damage than good. BigGyan helps you create web presence professionally which is directly targeted to your target audience.
Integrated approach to teaching – Online course management
BigGyan reduces work of teachers and administrators by helping them manage various aspects of courses with cool online tools. BigGyan enables teachers to be creative and use innovative teaching methodologies, allowing them to make learning fun for students. Teachers can minimize time spent to perform admin chores for courses.
- Assignments
- Online Attendance
- Online Gradebook
- Database
- Online Quizzes
Assignments
Teachers can collect assignments from students online, review it and provide feedback including grades. The grades automatically are fed into online Gradebook of the students. Students can submit any digital content (files), including, for example, word-processed documents, spreadsheets, images, audio and video clips. Assignments do not necessarily have to consist of file uploads; teachers can ask students to type directly into online text editor available in BigGyan.
Online Attendance
The module allows teachers to mark attendance of students. The grade corresponding to attendance is included into the students Gradebook automatically. Students can also view their attendance record. The attendance records can be exported into MS Excel spreadsheet format for record purposes.
Online Gradebook
BigGyan offers a very flexible Gradebook, which can be used to fit any specific requirements. Administrators and teachers can change the ways in which grades are calculated, aggregated and displayed, as well as means to change the grades manually. Various types of reports can be generated. Further, grades can be exported to MS Excel spreadsheet, OpenDocument spreadsheet, plain text file or XML file for record purposes.
Database
Teachers can build searchable repositories. A common use of this module is for storing past exam papers, activities for students to do or print out, or collections of students’ work.
Online Quizzes
BigGyan offers a powerful tool for conducting online quizzes. Teachers can design and set quizzes consisting of a large variety of Question types (multiple choice, true-false, and short answer questions etc.). These questions are kept in the course Question bank and can be re-used within courses and between courses. Quizzes can allow multiple attempts. Each attempt is automatically marked, and the teacher can choose whether to give feedback and/or show the correct answers. BigGyan also allows you to shuffle questions within quizzes and to shuffle choices in multiple-choice questions. Even randomly generated quizzes from pools of questions.
When teacher want to prepare an offline exam, they can just pull out questions from the question bank and printout the quiz.
Superior Instruction
Multimedia content
Teachers can include multimedia content – videos, interactive animations, presentations (ppt), and images to enhance their course curriculum and make learning for their students more fun. BigGyan offers tools to use any type of content with their courses.
Online Test Series
Teachers can provide online test series to their students using BigGyan. The tests can be designed such that all students have to take online test during a specific time period. BigGyan can automatically check answers submitted for objective type questions. The grades go directly to online GradeBook. Further, automatic feedback can be provided for wrong answers.
BigGyan Search
BigGyan search engine was created using Google Search Technology. Internet is filled up with low quality content. Nobody wants low quality content especially when it is being used for education purposes. BigGyan search provides only good quality content. It also groups content into lecture notes, videos, presentations, pdfs, tests, quizzes. So you can quickly reach the content you are looking for.
Rapid Course Development
With web 2.0, lot of websites have come up where people share various types of content. Ex. YouTube, Teachertube, Metacafe, Vimeo for videos; Slideshare for presentations; Scribd, Docstoc, Issuu for documents, Odeo for audio. Teachers can search for content on these sites using BigGyan Search and easily include the relevant content in their course.
24X7 support to students
Online Course Material
The entire course curriculum (lectures given by teachers, online quizzes, assignments) is stored online. Students have 24X7 access to the content. This is especially useful during exams, as students do not have to worry about lost notes, assignments. They can feel safe that they all the content. This is part of “No Child Left Behind Policy” as envisioned by BigGyan.
More Interaction
Students have support of their teachers and peers as and when they require it. They can do group activities online, discuss assignments online, share and solve problems during exam preparation.
- Forums
- Chats
- Group activities
Special Classes
Teachers can conduct extra classes using online conference (Dimdim – Web Meetings). The extra classes conducted during exams could help notch up student’s performance.
Tracking Student Performance
BigGyan provides teachers with access to finer details regarding student’s efforts and performance. It allows teachers to monitor and analyze students’ performance from a much closer perspective. Teacher’s can provide feedback which is much more relevant and beneficial to the students.
Parent Portal
BigGyan offers tools to get the parents more involved in their child’s education experience. Parents can monitor their child’s progress through the BigGyan Parents’ Portal.
The Parent Portal gives parents and guardians access to selected content from their children’s school BigGyan. Parents will be able to browse sections that the school wishes to share with its parents. Content could include upcoming events, discussion boards, and personal material related solely to their child. Parents can also communication with teachers using forums, chats and emails included in BigGyan.
BigGyan Services
BigGyan provides professional services to help you implement eLearning at your institute. Our trained professional staff is equipped to support all our client’s requirements. Institutes may not employ additional IT staff for activities surrounding BigGyan eLearning.
BigGyan provides following services:
- Fully Maintained Installation
- Fail-safe Data Backup
- Resolve Issues
- Data Entry Services
- Training Services
- Content Authoring
- Instruction Designing
- Course creation – SCORM compliant, IMS
Environment Friendly
Helps cut down Treeware
Treeware refers to all content printed or written on papers. BigGyan helps administrators, teachers and students to cut their treeware significantly. This is not only environment friendly but also saves costs and is more convenient as teachers and students are not required to carry content of paper wherever they need. No need to maintain content on paper. No chances of losing the content.
Save fuel
BigGyan provides tool to Institutes to cut down fuel costs of teachers, parents and students. Using online conference tool Dimdim integrated with BigGyan institutes can hold Parent-teacher Meetings online. Even for extra classes students are not required to attend classes physically. Dimdim provides online whiteboard, desktop sharing, chatting features to facilitate online conference.
Related posts