financial
Coaching Effectiveness Study: Leadership Development Training
EQ Coaching Report February 2007 – IHHP – Institute for Health and Human Potential
Summary:
IHHP, http://www.ihhp.com/, has conducted an assessment to determine the effectiveness of an extensive training, coaching and eLearning program, http://ihhp.com/playing_big.htm, that we have delivered to one of our clients, a major financial institution. We specifically focused on the impact of the follow up coaching. We surveyed participants who attended two-day Emotional Intelligence, http://www.ihhp.com/what_is_eq.htm, training prior to the start of the coaching and eLearning programs. The same survey was then provided after a three to four month period during which the coaching and eLearning follow-up programs were completed. The following results were found:
- Before participating in the coaching program, 69% of the respondents reported that they understood the concepts of EQ well and very well. That number increased to 99% after the coaching.
- When faced with challenging situations, 29% of the respondents reported that they used the EQ tools often or very often before the coaching program. After the coaching program, 79% said they use the tools often and very often when faced with challenging situations.
- Prior to the coaching program, 32% of respondents indicated that the EQ training had a significant impact on their lives. After the coaching, 74% reported EQ was having a significant positive effect on their lives—both personally and professionally.
- 98% of the participants agreed that the coaching program met their expectations. In terms of personal development, 94% strongly agreed that the coaching sessions had helped them to improve. 90% agreed that the coaching had helped them improve their leadership skills.
- Finally, 98% of the participants agreed and strongly agreed that the coach had facilitated their knowledge and skills of the EQ competencies.
When it came to the three greatest benefits of the program, there were many responses. Mostly, the participants found that the coaching and eLearning deepened their learning from the 2day training and having a coach to work with gave them the support they needed to make the changes they wanted to make. They reported greater insight into their behaviours and improved relationships with difficult people. The respondents particularly liked how having a coach meant they could personalize what they were working on. In addition, having a sounding board was greatly appreciated.
It is clear that the 2day EQ for Personal Leadership training, combined with the coaching sessions and eLearning, allowed the participants the time, personal attention and accountability they needed in order to make real and lasting changes in their performance in both their professional and personal lives.
The Program:
IHHP has provided the following Emotional Intelligence program to over 440 leaders at a major financial institution:
- Complete the EI360 feedback survey
- Attend the Two-day Emotional Intelligence for Personal Leadership program
- Participate in one-on-one coaching consisting of six 50minute telephone sessions over a three to four month period following the training
- Integrate the Playing Big eLearning program with the coaching process
- Attend the one-day Advanced Emotional Intelligence program after six months
- Provide the Courageous Conversation audio CD.
Creating lasting behavior change can only be done by providing people with the opportunity to learn over time, to be guided in how to apply new skills on the job, and by having the individual held accountable to the personal changes they commit to.
There was an extremely high engagement in the coaching program: 89% of the attendees in the 2day training program participated in the full six-session EQ coaching program. For the 11% that did not, over 60% of those indicated the reason they did not work with an EQ coach was that they already have a personal coach and they would be working with them to improve their EQ skills.
Participant Feedback:
Participants in the coaching program were asked what 3 things they found most beneficial about coaching. Below is a summary of the results.
- Deepening of the 2day training:
- “My coach helped to reinforce and sustain the classroom concepts into my work and personal life.”
- “I was impressed and appreciated having the coaching program after the course. We attend many courses, but often forget the content even though we may have good intentions. This was a great opportunity to practice the EQ strategies taught in the course with regular reinforcement and feedback. It is also a key course for life in general and for being successful in business.”
- My Coach:
- “I…commend my coach on his coaching style and knowledge of the EQ material. I always knew that our sessions would be hardworking and productive. Following a dynamic course with the coaching support I received has made EQ a life altering concept.”
- “My coach was very supportive and insightful. Her coaching helped me improve at work, but also helped me to approach a personal challenge in a way that allowed all parties to feel respected and valued.”
- Stronger Team at Work:
- “My direct reports have all taken the course and I think it has greatly strengthened my team in terms of a consistent approach to problem solving, people management and client relationship management.”
- Personal Growth and Self-Improvement:
- “Although it’s only a few months since I started EQ, the impact to me has been substantial, and it’s obviously felt by my family and friends. …I will keep practicing what I learned from…IHHP. It’s going to be lifetime learning, and will change my interpersonal skills in a big way.”
- “…made me look at situations in a different light. I am now less likely to overreact to situations and am more in tune with accepting issues that I have no control over.”
- Playing Big e-Learning
- “Walking through some of the modules with the coach provided a tutorial specific to the issues the coach had been discussing with me.”
- “It forced me to review the CD, which then generated improved understanding of the concepts. Walking through some of the modules with the coach provided a tutorial specific to the issues the coach had been discussing with me.”
- Other
- “It was tailored to my needs – specific to me.”
- “I was very pleased with the fact that the EI program offers the coaching component, unlike other courses that just give you knowledge, but leave it up to you to follow through and apply it. The Coaching mechanism makes you consciously think about yourself/your behavior and actions over a longer period of time and how you can utilize the EI skills daily.”
- “This was definitely time well spent and I feel that my leadership skills will improve as a result.”
Feedback about IHHP’s coaches:
The following comments were provided by the survey respondents about the IHHP coach they worked with:
- ALISA GARBER: “She offered amazing support and I have made real life altering changes in my approach to relationships at work and home.”
- DEBORAH MONROE: “Deborah was highly skilled and experienced – she understood the day-today challenges.”
- DIAN PATTERSON: “Dian was exceptional and provided insight to me at a time that I really needed it. She is extremely competent in her coaching skills, as well as the subject of EQ. This made the coaching and learning very enjoyable and beneficial. Thank you very much.”
- JOHN DOAN: “There are no words I can use to describe my appreciation. For sure, the name John Doan will be mentioned whenever I share my EQ knowledge with my children, my friends and my colleagues. From the bottom of my heart…thank you.”
- PETER TAYLOR: “I thought Peter was a great coach. He was able to bring out a lot of thoughts, realizations and ideas from within me that I would not have necessarily seen or looked for on my own. I thought he had a great approach where he would make me work through things rather than him instructing or guiding me to a preset answer. “
- SHARON LEWIS: “I enjoyed working with Sharon; she was professional, compassionate and personable. She made getting through some difficult discussions less so because of her openness and asked the right questions that initiated thought process and kept me curious.”
Related posts
Understanding LMS (Learning Management Software) Hosting
Workforce skills and training from five years ago, though still of value, leaves an open door for your competition to take your accounts. Economic times means the battle for clients is getting even fiercer each day. How prepared are your staff members?
THE TRAINING INVESTMENT
Ensuring your work team is operating at top effectiveness is no longer a desired goal; it’s a necessity for survival. If your staff falls short in meeting your customers’ needs, there are plenty of other companies ready to walk in the door to lure your clients away using expert staff who can deliver what they need.
You could send your key personnel away for updated training and skills upgrading, but can you really afford to have them away from your daily business? Apart from the enormous expenses to cover their training and accommodations while out of office, your support staffs are still left with quickly aging skills and talents – and expenditure to keep everyone fully trained is usually financially prohibitive.
Business continues, whether your employees are in the office or out getting more recent training. You need to find a viable solution that is both time effective and economically manageable.
E-LEARNING TO UPGRADE SKILLS
E-learning and CBT (Computer Based Training) is how your competition has been gaining the edge to match, and surpass your own services. Not only is it exceptionally cost effective, it also helps ensure all your department personnel are all operating from the same operations page. You can now build a unified workforce to deliver peak performance service to your customers.
COST EFFECTIVENESS
Online Training systems do provide an efficient and affordable solution by allowing you to easily structure and manage the time required by each individual to progress according to their needs and ability. Your employees can access their training sessions from their own computer, and progress through the sessions according to their own schedule and learning curve. CBT also allows the user to refresh or review specific processes and methods they’ve learned.
The courses allow each individual to progress at their own speed, and as your services require. However, CBT is of best value only when the online fields covered are diversified enough to cover the wide range of skills building your company may need for your daily operation. There are many general online training courses throughout the web, but you need certification or professional level instruction for business, not beginners or high school instruction.
You need:
• A diverse selection of highly specialized fields of study.
• Accurate, and up to date, tutorials covering specific software, programming, and IT branches.
• The ability to select and allocate the specific training each department must follow.
• Control and minimize unnecessary training costs by limiting which courses are actually pertinent to individual employees.
• Measure the progress and success of each individuals understanding by means of self-assessments, quizzes, and hands-on practice lab simulations.
• Build a tailored system set to meet your specific company needs and priority.
YOUR HOSTED LMS
Building your own learning management infrastructure would require a prohibitive upfront investment in hardware, software, implementation, manpower, time constraints, security installations, and IT maintenance.
Using a Learning Management Software Hosting plan, you eliminate all those extraneous costs. You can now have a readymade tailored system to get your employees started immediately. For additional focus, you can request a custom hosting plan with branded logos and custom courseware to further enhance your online eLearning solution.
If required, your hosting plan may include the development and creation of custom designed video training for your company operations. It is one of the most powerful and economical tools for training new staff members, and can enormously cut down their crucial orientation time to begin productivity.
ADDITIONAL STAFF ENDUCEMENTS
Solid LMS isn’t restricted to career specific tasks only: it should include Soft Skills training programs, designed to help your executives and your management team gain the skills they need to compete, and thrive, in even stressful situations.
Soft Skills training includes valuable awareness and direction for management skills such as conflict resolution, marketing, motivation, risk and sales management, and a wide range of development tools to help build a professional staffing team.
One of the most popular business incentives is to provide access to additional training areas as a reward for great performances by your staff members. LMS Hosting provides you with that motivational edge to build the most dependable work team needed to handle all your clients’ needs.
In today’s competitive market, you simply can’t afford not to have your best people at their optimum proficiency. LMS can help you achieve your goals.
Related posts
Traditional Training vs Elearning Solutions: Which is more Cost Effective
e-Learning solutions provide an ideal training implement to the training of the remaining members of the work force, since there is a marked difference in the expense of using e-learning solutions and sourcing out individuals or institutions that offer corporate training courses on fields of study or skills upgrade that is related to the needs of the company. While there may be a standing argument as to the cost-effectiveness of using e-learning tools versus that of a traditional training scenario where a classroom setting is used, to facilitate the supposed “learning atmosphere”, there is the serious matter of cost and time versus acceptable loss ratio factor for the companies that are in dire need of a solution to their sagging output result and revenue situation. One of the winning aspects of this argument is the fact that compared to the traditional classroom setting, a learning management system has been proven to take up significantly less time to accomplish the desired learning exercise, and in companies that put a premium in maximizing the output of the workforce in terms of man hours, this aspect is definitely something which is quite favorable.
Related posts