Posts Tagged marketing

Thomas R. Cutler Manufacturing Journalist Profiles Elearning in the Insider

Thomas R. Cutler Manufacturing Journalist Profiles Elearning in the Insider
In the current issue of The Insider, by AS411 (www.as411.com) leading manufacturing journalist, Thomas R. Cutler profiles the importance and changing role of e-Learning.            e-Learning has taken on increasing importance as most companies have global operations.  Like franchise operations manuals that ensure a Big Mac is prepared consistently worldwide, e-learning allows the nature of global operations to  achieve standardization.  According to Six Sigma Master Black Belt Training and Instructional Design expert, Diane Lippman, “Adult learners prefer a menu of options in learning methodology.  ILT (instructor lead training), e-learning or CBT (computer based training; WBT (web-based training, such as WebEx), and m-learning (mobile learning), each have traits and characteristics that will facilitate learning and foster an environment of adoption and compliance when training is mandatory. Read the rest of this entry »
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Understanding LMS (Learning Management Software) Hosting

Understanding LMS (Learning Management Software) Hosting
Technology changes and growth rates are increasing exponentially, demanding higher expectations that your company is fully adept and qualified with the most current expertise.

Workforce skills and training from five years ago, though still of value, leaves an open door for your competition to take your accounts. Economic times means the battle for clients is getting even fiercer each day. How prepared are your staff members? Read the rest of this entry »

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The Wide Array of Advantages Presented by Elearning to a Company

The Wide Array of Advantages Presented by Elearning to a Company
Despite the recent financial recession that hit the world economy recently, there appears to be no significant reduction in the operations of institutions that primarily operate and offer outsourcing services.  Outsourcing has become a significant part of the operations of numerous international institutions and corporations, primarily to address their need for an expanded back end operation and staffing, as well as for after sales customer service and technical support services.  Companies specializing in outsourced services are mostly also located offshore, in countries normally depicted as having more affordable manpower rates.  These outsourcing companies specifically cater to back end company operations, such as accounting, research, encoding, and other clerical needs, although the most popular outsourced service is that of telemarketing and support services, tending to the needs of customers for after-sales concerns.  Most of these services are highly technical in nature, since they have to deal with how a consumer can use or even service the consumer products they purchased.  Being of a technical nature, it is quite expected that the people handling the customer support services be versed in primary and initial troubleshooting techniques, and for after-sales concerns, have a working knowledge of the product.  This is particularly important since more and more consumers are becoming aware of the need to know as much as possible about the products and services they avail of and know the particulars that comes with it, such as possible side effects, expected service life, how to service electronics in case it becomes non-functional, and other concerns that they may have regarding the purchased product or service.  This being the case, it is understandably important that the people in the back end and customer support service know the necessary knowledge and skills required for the product or service.  This is where the need for proper training arises, and where elearning is most effective.

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